Delivery Information

Order processing

• Standard handling time: [1–2 business days] for in‑stock items.
• Cut‑off time for same‑day dispatch: [12:00 EET].
• Lead times for out‑of‑stock or custom items will be confirmed on the order confirmation.

Delivery terms (Incoterms® 2020)

• Default term: FCA Riga, Latvia unless otherwise agreed in writing.
• Other options available on request: EXW, FOB, DAP, DDP.
• Risk and title transfer per agreed Incoterm; title passes after full payment.

Shipping methods & carriers

• Road/parcel (EU/EEA): DPD / DHL / UPS or equivalent.
• Palletised freight: DB Schenker / Kuehne+Nagel or equivalent.
• Dangerous goods (ADR/IMO): shipped only by certified carriers.

Estimated transit times (business days)

Transit times are estimates and may vary due to customs, weather, peak periods, or DG handling.

Shipping costs

• Shown on quotation/order confirmation based on weight/volume, destination, and Incoterms.
• Free shipping threshold (if applicable): [e.g., orders over €X in Baltics].
• Additional fees may apply for remote areas, tail‑lift, time‑slot, or DG surcharges.

Delivery, loss & damage

• Buyer must inspect goods on delivery and note any visible damage/shortage on the carrier’s CMR/POD.
• Notify us within 7 days of receipt for visible issues; hidden damage/defects within 30 days of discovery.
• Provide photos, CMR/POD copy, packaging images, and batch/lot numbers for claims.

Customs & import

• For DAP/DDP shipments we will coordinate customs as agreed.
• For FCA/EXW, Buyer is responsible for export/import formalities and any duties/taxes  and insurancies at destination.