Privacy Policy

1. Who we are (Controller)

• SOLANO LV SIA acts as the data controller for personal data processed in connection with our website, sales and support activities.

• Registered address: Margrietas 7, Rīga, LV-1046, Latvia. Reg. No.: 40003342634, VAT No.: LV40003342634.

• Contact for privacy matters: solano@solano-industries.com / +371 27088177.

2. Scope & audience

• This notice applies to business contacts (B2B), website visitors and representatives of our customers, suppliers and partners.

• It covers personal data processed via our websites, online forms, email/phone communications, order processing and related services.

• Our services are intended for professionals and are not directed to children.

3. Personal data we collect

3.1 Data you provide

• Identification and contact details (name, role, company, email, phone).

• Account and order data (billing/shipping details, VAT, purchase history).

• Communications (emails, messages, call notes) and support tickets.

• Marketing preferences and newsletter subscriptions.

3.2 Data we collect automatically

• Technical data and logs (IP address, device/browser information, timestamps, pages viewed, referrers).

• Cookie identifiers; approximate location derived from IP; events for security and abuse prevention.

3.3 Data from third parties

• Payment and logistics information from processors and carriers.

• Business contact data from referrals, public sources or lead providers (B2B only).

• We do not intentionally collect special category data (e.g., health) or information about children.

4. Purposes and legal bases

Contract performance and pre‑contract steps

• Creating and managing business accounts; preparing quotations; fulfilling orders; providing customer support.

Legal obligations

• Tax and accounting record‑keeping; responding to lawful requests from authorities; product safety and recall obligations.

Legitimate interests (B2B context)

• Operating and securing our websites and systems; preventing fraud and misuse.

• B2B sales outreach and customer relationship management, including communications with professional email addresses.

• Improving products and services through aggregated analytics.

Consent

• Sending newsletters and marketing by email where required by law.

• Non‑essential cookies/analytics; using certain third‑party tools embedded on our site.

• You can withdraw consent at any time via email or cookie settings.

5. Cookies and analytics

• We use essential cookies to operate the site (security, session management).

• With your consent, we may use analytics cookies to measure traffic and improve the site.

• You can manage your preferences at any time via Cookie settings in the site footer.

6. How we share personal data

• Service providers acting as processors: hosting and cloud infrastructure, email/SMS services, CRM/ERP, payment processors, logistics/carriers, IT support, analytics.

• Independent controllers where applicable: banks, auditors, insurers, carriers, and public authorities.

• We require processors to protect data under written agreements.

7. International data transfers

• We normally process data in the EEA. When we transfer data outside the EEA, we use safeguards such as the European Commission’s Standard Contractual Clauses (SCCs).

• Where our US providers participate in the EU‑US Data Privacy Framework, transfers may rely on that mechanism.

8. Security

• We apply technical and organisational measures appropriate to the risk, including access controls, encryption in transit, backups and staff confidentiality obligations.

• No system can be 100% secure; we work to prevent incidents and to mitigate impact if they occur.

9. Data retention

• We keep personal data only as long as necessary for the purposes described and as required by law.

10. Your rights

• Access, rectification, erasure, restriction, portability and objection (including to direct marketing).

• To exercise rights, contact us at solano@solano-industries.com. We may verify your identity.

• You can lodge a complaint with your local Data Protection Authority. In Latvia: Datu valsts inspekcija.

11. Automated decision‑making

• We do not make decisions with legal or similarly significant effects based solely on automated processing.

• We may use simple segmentation for B2B marketing; you can opt out at any time.

12. Children’s data

• Our services target professionals. We do not knowingly collect data from children.

13. Changes to this notice

• We may update this notice from time to time. Material changes will be highlighted on our website.

• The current version applies from 24 September 2025.

14. Contact us

• Email: solano@solano-industries.com

• Phone: +371 27088177

• Address: Margrietas 7, Rīga, LV-1046, Latvia